Cancellation and Refund Policy

Thank you for choosing Shineway Cleaning Services. We appreciate your trust in our services. Please carefully review our Cancellation and Refund Policy outlined below.

1. *Cancellation Period:*
– Clients may cancel bookings free of charge within 24 hours of making the reservation.

2. *Cancellation Fees:*
– A cancellation fee of $35 will be applicable in the following scenarios:
– If the cancellation is made after the initial 24-hour grace period.
– If the cancellation is executed on the day of the scheduled service.

3. *Purpose of Cancellation Fee:*
– The imposition of the cancellation fee serves to compensate for any disruptions caused to our cleaner’s schedule due to the cancellation.

4. *Refund Process:*
– Refunds for cancellations within the free cancellation window will be processed promptly.
– Cancellation fees are non-refundable once the booking is confirmed or if the cancellation occurs on the day of service.

5. *Contact Information:*
– For additional information or assistance, please contact us at (+64) 21525163 during our business hours.

6. *Reservation Modifications:*
– Clients are encouraged to make any necessary modifications or cancellations well in advance to avoid any inconvenience.

7. *Policy Changes:*
– Shineway Cleaning Services reserves the right to modify or update this Cancellation and Refund Policy. Clients will be notified of any changes in a timely manner.

By booking our services, you acknowledge and agree to adhere to the terms outlined in this Cancellation and Refund Policy. Shineway Cleaning Services appreciates your understanding and cooperation.

Thank you for choosing Shineway Cleaning Services.